This Terms of Service Agreement (the "Agreement") is entered into between ALINA VARAVA PR BEOGRAD (MB: 68859174; PIB: 116053265; address: DEČANSKA 8, SPRAT 2, BEOGRAD (STARI GRAD), SRBIJA), which provides virtual private server (VPS) rental services under the name Kitten Servers (the "Provider"), and the individual or legal entity accepting these Terms (the "Customer"). By accepting this Agreement, you confirm that you have the legal capacity to enter into contracts, are of legal age, and that all information you provide is accurate and complete.
1. Services
The Provider offers virtual private server (VPS) rental with full root access. The services include dedicated computing resources (vCPU, RAM), data storage (NVMe SSD), an IP address, network connectivity and technical support. All plan specifications are shown on the website at the time of ordering.
2. Payment terms
All services are provided on a 100% prepayment basis. Payment is made for the selected rental period (trial week, 1, 3, 6 or 12 months) through secure payment systems. Services are activated only after payment is confirmed. The subscription renews automatically as described in the Recurring Payments Policy. All prices are shown excluding applicable taxes.
3. Refund policy
A refund is available within the first 7 days after the server is activated. Refunds are calculated for full unused months of service, excluding partially used periods. Refunds are made to the original payment method within 14 business days. After 7 days a refund is not guaranteed and is at the Provider's discretion. To request a refund, write to [email protected].
4. Customer responsibilities
The Customer is fully responsible for the content placed on the server, including all software and data. The server may not be used for: illegal activities, spam, phishing, distributing malware, DDoS attacks, infringing the rights of third parties, or storing content intended for illegal purposes. The Provider may immediately terminate the service without a refund if these terms are violated.
5. Backups and responsibility for data
The Customer is responsible for backing up their data. Although the Provider performs regular backups, full recoverability of data in case of loss is not guaranteed. We recommend keeping independent backups. All data is deleted after the subscription ends.
6. Service level agreement (SLA)
The Provider aims to ensure 99.5% service availability per calendar month, excluding scheduled maintenance. Scheduled maintenance is announced at least 48 hours in advance. If the service level is not met, the Customer is entitled to compensation in the form of a service extension proportional to the downtime.
7. Limitation of liability
The Provider is not liable for indirect, incidental or consequential damages, including loss of profit, loss of data, business interruption or reputational damage. The Provider's maximum liability is limited to the amount paid by the Customer for the services during the previous 12 months. The Provider is not liable for damages caused by third parties, internet service provider failures or force majeure.
8. Termination
The Provider may immediately terminate the service without a refund in case of serious violations, including illegal activities, fraud, security breaches or repeated violations of these Terms. The Customer may end the service at any time by turning off auto-renewal on the "Cancel all subscriptions" page or through support. After termination, data is kept for 3 days before being permanently deleted.
9. Changes to the Terms
The Provider may change these Terms. Notice of material changes is sent to the Customer's email at least 14 days before they take effect. Continued use of the service after the notice means acceptance of the new terms.
10. Governing law
This Agreement is governed by the laws of the Republic of Serbia, the Provider's country of registration. Disputes are first subject to pre-trial settlement. If no agreement is reached, the parties may apply to the competent court. Consumers retain the additional rights granted to them by consumer protection laws.
For any questions: [email protected]